Effective Date: 03/08/2025

At QMS (Pet Play Lda), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information, and outlines your rights under both the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Pet Play Lda trading as QMS
NIPC 517989425, AMI 25613
Rua do Almargem 1, Fonte Santa, 8125-020 Quarteira, Portugal.
Phone: +351 3088 02269

1. Who We Are

QMS is a professional organisation that empowers individuals to operate as independent property consultants in Portugal. We provide the tools, training, and support required to help individuals establish and manage their own real estate businesses within a structured framework. Our services are designed to support professional growth, promote autonomy, and maintain high standards across the property sector.

2. Information We Collect

Depending on your interaction with us, we may collect:

We do not collect or process sensitive personal data unless explicitly required for a legal or contractual obligation and with your consent.

3. How We Use Your Data

We use your data for:

• Providing our services (relocation, visa, real estate).
• Responding to your inquiries and scheduling consultations.
• Processing payments (if applicable).
• Improving our website and user experience.
• Complying with legal or regulatory obligations in the EU, UK, or US.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process your data on one or more of the following lawful bases:

• Consent – when you explicitly permit us to do so.
• Contractual necessity – to deliver our services to you.
• Legal obligation – to comply with regulatory or tax laws.
• Legitimate interests – to improve services or secure our platform.

5. Your Rights

For EU/EEA Residents (GDPR):

You have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request deletion (“right to be forgotten”).
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with your data protection authority.

For California Residents (CCPA):

You have the right to:

• Know what personal data we collect and how we use it.
• Request deletion of your personal data.
• Opt-out of the sale of personal data (we do not sell data).
• Non-discrimination when exercising your privacy rights.

To exercise your rights, email info@qms.pt or call +351 3088 02269.

6. Data Sharing

We do not sell your personal data.

We may share your data with:

• Service providers: immigration consultants, banks, real estate partners.
• Government authorities: when required by law (e.g., SEF, tax office).
• Hosting and security vendors: to maintain website functionality.

All vendors and processors are contractually obligated to safeguard your data and comply with applicable laws (GDPR, CCPA).

7. Cookies and Tracking

We use cookies and similar technologies to:

• Operate the site (necessary cookies)
• Analyze traffic (analytics cookies)
• Enhance functionality (functional cookies)

You may manage your cookie settings in your browser or via our cookie banner.

8. Data Retention

We retain your data only for as long as necessary:

• Typically no longer than 5 years
• Or as required by law or regulation
• Or until you withdraw consent or request deletion

9. Security

We implement appropriate technical and organizational security measures:

• Encrypted data transmission and storage
• Access controls and authentication
• Secure hosting environments

10. International Transfers

If you are based outside the UK, your data may be transferred to and processed in the UK or Portugal. When transferring data internationally, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.

11. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please read their privacy policies before providing personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” noted at the top.

13. Other

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

14. Contact Us

For privacy-related inquiries, data access requests, or complaints:

Email: info@qms.pt
Phone: +351 3088 02269
Postal Address: Rua do Almargem 1, Fonte Santa, 8125-020 Quarteira, Portugal.