{"id":3,"date":"2024-09-16T09:34:31","date_gmt":"2024-09-16T09:34:31","guid":{"rendered":"https:\/\/qms.pt\/?page_id=3"},"modified":"2026-03-21T19:06:08","modified_gmt":"2026-03-21T19:06:08","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/qms.pt\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0952efc e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"0952efc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d257c9 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"3d257c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Effective Date: 03\/10\/2026<\/strong><\/p>\n\n<p>\n  At <strong>QMS Real Estate<\/strong> (QMS Lda), we are committed to protecting your personal data and respecting your privacy.\n  This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website,\n  contact us, use our services, subscribe to our newsletter, or apply to work with us as an independent real estate agent.\n<\/p>\n\n<p>\n  We process personal data in accordance with applicable data protection laws, including the\n  <strong>General Data Protection Regulation (GDPR)<\/strong> and, where applicable, the\n  <strong>California Consumer Privacy Act (CCPA)<\/strong>.\n<\/p>\n\n<p>\n  <strong>QMS Lda trading as QMS Real Estate<\/strong><br>\n  <strong>NIPC:<\/strong> 517989425<br>\n  <strong>AMI:<\/strong> 25613<br>\n  <strong>Address:<\/strong> Rua Serpa Pinto 68B, 8100-714, Loul\u00e9, Portugal<br>\n  <strong>Phone:<\/strong> +351 3088 02269<br>\n  <strong>Email:<\/strong> <a href=\"mailto:info@qms.pt\">info@qms.pt<\/a>\n<\/p>\n\n<h2>1. Data Controller<\/h2>\n<p>\n  QMS Lda, trading as QMS Real Estate, is the data controller responsible for the personal data described in this Privacy Policy.\n<\/p>\n\n<h2>2. Who This Policy Applies To<\/h2>\n<p>This Privacy Policy applies to:<\/p>\n<ul>\n  <li>Website visitors<\/li>\n  <li>Individuals who contact us for information or consultations<\/li>\n  <li>Property buyers, sellers, landlords, tenants, and investors<\/li>\n  <li>Newsletter subscribers and marketing contacts<\/li>\n  <li>Applicants and individuals interested in joining QMS as independent agents or consultants<\/li>\n  <li>Business partners and service providers who interact with us<\/li>\n<\/ul>\n\n<h2>3. Information We Collect<\/h2>\n<p>Depending on your relationship with us, we may collect the following categories of personal data:<\/p>\n\n<table>\n  <thead>\n    <tr>\n      <th><strong>Category<\/strong><\/th>\n      <th><strong>Examples<\/strong><\/th>\n    <\/tr>\n  <\/thead>\n  <tbody>\n    <tr>\n      <td>Identifiers and Contact Data<\/td>\n      <td>Name, email address, phone number, postal address, IP address<\/td>\n    <\/tr>\n    <tr>\n      <td>Client and Transaction Data<\/td>\n      <td>Property preferences, search criteria, budget, location interests, transaction history<\/td>\n    <\/tr>\n    <tr>\n      <td>Identity and Compliance Data<\/td>\n      <td>Passport or ID details, NIF\/tax number, residency or visa status, proof of funds, ownership documents<\/td>\n    <\/tr>\n    <tr>\n      <td>Professional and Recruitment Data<\/td>\n      <td>CV, employment history, qualifications, language skills, application form data, interview notes<\/td>\n    <\/tr>\n    <tr>\n      <td>Financial Data<\/td>\n      <td>Income documentation, mortgage-related information, bank or payment-related details where relevant to a transaction<\/td>\n    <\/tr>\n    <tr>\n      <td>Internet and Technical Data<\/td>\n      <td>Browser type, device information, cookies, usage data, session recordings, analytics data<\/td>\n    <\/tr>\n    <tr>\n      <td>Marketing and Newsletter Data<\/td>\n      <td>Newsletter sign-up details, subscription preferences, email engagement data such as opens, clicks, and unsubscribe status<\/td>\n    <\/tr>\n    <tr>\n      <td>Communications<\/td>\n      <td>Emails, messages, contact form submissions, consultation notes, call records where lawful<\/td>\n    <\/tr>\n  <\/tbody>\n<\/table>\n\n<p>\n  We do <strong>not<\/strong> sell your personal data. We do not intentionally collect more information than is necessary\n  for the purposes set out in this Privacy Policy.\n<\/p>\n\n<h2>4. Sources of Personal Data<\/h2>\n<p>We may collect personal data directly from you or from other sources, including:<\/p>\n<ul>\n  <li>Information you provide through our website forms, newsletter forms, email, phone calls, or meetings<\/li>\n  <li>Property portals, referral partners, partner agents, and introducers<\/li>\n  <li>Publicly available registers or official sources where relevant to a property transaction<\/li>\n  <li>Advertising, analytics, and cookie-based technologies used on our website<\/li>\n  <li>Marketing and email platforms used to manage newsletter subscriptions and communications<\/li>\n<\/ul>\n\n<h2>5. How We Use Your Data<\/h2>\n<p>We use personal data for the following purposes:<\/p>\n<ul>\n  <li>Providing real estate services, including assisting with buying, selling, renting, or investing in property<\/li>\n  <li>Managing property inquiries, viewings, consultations, and client communications<\/li>\n  <li>Assessing and processing applications from prospective agents and consultants<\/li>\n  <li>Providing onboarding, training, and support to agents working with QMS<\/li>\n  <li>Verifying identity, carrying out due diligence, and helping prevent fraud<\/li>\n  <li>Meeting legal, regulatory, tax, accounting, and compliance obligations<\/li>\n  <li>Operating, securing, maintaining, and improving our website and services<\/li>\n  <li>Sending service-related communications<\/li>\n  <li>Sending newsletters, marketing communications, and updates where permitted by law<\/li>\n  <li>Managing mailing lists, subscription preferences, and email engagement<\/li>\n  <li>Measuring the effectiveness of advertising, newsletters, and website usage<\/li>\n<\/ul>\n\n<h2>6. Buyer and Seller Data<\/h2>\n<p>\n  When you engage with QMS as a property buyer, seller, landlord, tenant, or investor, we may process additional personal data\n  necessary to provide our services and to comply with legal and regulatory obligations.\n<\/p>\n\n<p><strong>This may include:<\/strong><\/p>\n<ul>\n  <li>Identification data such as passport, ID card, residency information, and tax number<\/li>\n  <li>Property ownership details and supporting documentation<\/li>\n  <li>Financial information such as proof of funds, mortgage information, or payment-related data<\/li>\n  <li>Transaction and contractual records<\/li>\n  <li>Communications with lawyers, notaries, banks, or relevant authorities connected to a transaction<\/li>\n<\/ul>\n\n<p><strong>We process this information to:<\/strong><\/p>\n<ul>\n  <li>Facilitate and manage property transactions<\/li>\n  <li>Verify identity and transaction details<\/li>\n  <li>Carry out due diligence and compliance checks<\/li>\n  <li>Coordinate with professional advisers and transaction partners<\/li>\n  <li>Comply with applicable legal and regulatory obligations, including anti-fraud, tax, and compliance requirements<\/li>\n<\/ul>\n\n<h2>7. Recruitment and Agent Application Data<\/h2>\n<p>\n  If you apply through our website or otherwise express interest in joining QMS as an independent agent or consultant,\n  we may process your application data to assess your suitability, communicate with you, and manage any onboarding process.\n<\/p>\n\n<p>This may include:<\/p>\n<ul>\n  <li>Contact details<\/li>\n  <li>CV or employment history<\/li>\n  <li>Qualifications and certifications<\/li>\n  <li>Language skills<\/li>\n  <li>Professional background and experience<\/li>\n  <li>Interview or assessment notes<\/li>\n<\/ul>\n\n<h2>8. Legal Bases for Processing (GDPR)<\/h2>\n<p>\n  For individuals in the European Economic Area, United Kingdom, or where GDPR-style rules apply, we process personal data\n  under one or more of the following legal bases:\n<\/p>\n<ul>\n  <li><strong>Consent<\/strong> \u2013 where you have clearly agreed, for example to newsletter subscriptions, certain marketing communications, or non-essential cookies<\/li>\n  <li><strong>Contractual necessity<\/strong> \u2013 where processing is necessary to provide services to you or take steps at your request before entering into a contract<\/li>\n  <li><strong>Legal obligation<\/strong> \u2013 where we must comply with legal, tax, accounting, regulatory, or compliance obligations<\/li>\n  <li><strong>Legitimate interests<\/strong> \u2013 where processing is necessary for our legitimate business interests, such as managing inquiries, recruitment, platform security, fraud prevention, service improvement, and limited direct marketing where permitted by law, provided those interests are not overridden by your rights<\/li>\n<\/ul>\n\n<h2>9. Marketing Communications and Newsletter<\/h2>\n<p>\n  We may send you marketing communications about our services, property opportunities, business opportunities, or updates\n  where permitted by law.\n<\/p>\n\n<p>\n  If you subscribe to our newsletter, your contact details and related engagement data may be processed through\n  <strong>MailerLite<\/strong>, which we use as our email marketing platform to manage subscriptions, send newsletters,\n  and analyze campaign performance such as email opens, clicks, and unsubscribe requests.\n<\/p>\n\n<p>\n  Where required by law, we rely on your <strong>consent<\/strong> before sending newsletter or promotional emails.\n  You may withdraw your consent or unsubscribe at any time.\n<\/p>\n\n<p>You may opt out of marketing communications at any time by:<\/p>\n<ul>\n  <li>Clicking the unsubscribe link in our emails, where available<\/li>\n  <li>Contacting us at <a href=\"mailto:info@qms.pt\">info@qms.pt<\/a><\/li>\n<\/ul>\n\n<h2>10. Automated Decision-Making<\/h2>\n<p>\n  We do not use solely automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.\n<\/p>\n\n<h2>11. Data Sharing<\/h2>\n<p>We do <strong>not<\/strong> sell your personal data.<\/p>\n\n<p>We may share your personal data with:<\/p>\n<ul>\n  <li><strong>Service providers<\/strong> who help us operate our business, website, CRM systems, hosting, communications, security, administration, and email marketing<\/li>\n  <li><strong>Professional advisers<\/strong> such as lawyers, accountants, consultants, compliance providers, and notaries<\/li>\n  <li><strong>Real estate partners<\/strong>, introducers, and agents involved in a property transaction or service delivery<\/li>\n  <li><strong>Banks, mortgage providers, valuers, and financial institutions<\/strong> where relevant to a transaction<\/li>\n  <li><strong>Government authorities or regulators<\/strong> where disclosure is required by law or necessary to protect our legal rights<\/li>\n  <li><strong>Analytics, advertising, and marketing partners<\/strong>, including Google Analytics, Google Ads, Facebook Ads \/ Meta Pixel, Microsoft Clarity, and MailerLite, to help us understand website traffic, improve services, manage newsletter communications, and measure advertising and email campaign effectiveness<\/li>\n<\/ul>\n\n<p>\n  Where third parties process personal data on our behalf, we take steps to ensure they are subject to appropriate contractual\n  and security obligations.\n<\/p>\n\n<h2>12. Cookies and Tracking Technologies<\/h2>\n<p>We use cookies and similar technologies to:<\/p>\n<ul>\n  <li>Operate and secure the website<\/li>\n  <li>Remember preferences and improve functionality<\/li>\n  <li>Analyze website traffic and visitor behavior<\/li>\n  <li>Measure marketing effectiveness and improve advertising performance<\/li>\n<\/ul>\n\n<p>These may include:<\/p>\n<ul>\n  <li><strong>Necessary cookies<\/strong> \u2013 required for the website to function properly<\/li>\n  <li><strong>Analytics cookies<\/strong> \u2013 used to understand traffic and usage patterns<\/li>\n  <li><strong>Functional cookies<\/strong> \u2013 used to enhance site experience<\/li>\n  <li><strong>Marketing cookies<\/strong> \u2013 used to measure and improve advertising effectiveness<\/li>\n<\/ul>\n\n<p>We use third-party services such as:<\/p>\n<ul>\n  <li><strong>Google Analytics<\/strong> \u2013 to analyze website traffic and user behavior<\/li>\n  <li><strong>Google Ads<\/strong> \u2013 to measure advertising performance and audience interactions<\/li>\n  <li><strong>Facebook Ads and Meta Pixel<\/strong> \u2013 to understand conversion tracking and improve campaign performance<\/li>\n  <li><strong>Microsoft Clarity<\/strong> \u2013 to better understand website usability through behavior insights such as clicks, scrolling, and session interactions<\/li>\n  <li><strong>MailerLite<\/strong> \u2013 to manage newsletter subscriptions, email campaigns, and related engagement metrics<\/li>\n<\/ul>\n\n<p>\n  These third-party providers may process personal data such as IP address, device information, unique identifiers,\n  browsing behavior, and email engagement data, and may in some cases combine this information with data from other sources\n  in accordance with their own privacy policies.\n<\/p>\n\n<p>\n  Where required by law, we rely on your <strong>consent<\/strong> before placing non-essential cookies,\n  including analytics and marketing cookies. You can withdraw your consent at any time via our cookie settings,\n  where available, or through your browser settings.\n<\/p>\n\n<p>You may also consult the privacy information of these providers:<\/p>\n<ul>\n  <li><strong>Google Analytics \/ Google Ads:<\/strong> <a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener\">Google Privacy Policy<\/a><\/li>\n  <li><strong>Meta (Facebook):<\/strong> <a href=\"https:\/\/www.facebook.com\/privacy\/policy\/\" target=\"_blank\" rel=\"noopener\">Meta Privacy Policy<\/a><\/li>\n  <li><strong>Microsoft Clarity:<\/strong> <a href=\"https:\/\/privacy.microsoft.com\/en-us\/privacystatement\" target=\"_blank\" rel=\"noopener\">Microsoft Privacy Statement<\/a><\/li>\n  <li><strong>MailerLite:<\/strong> <a href=\"https:\/\/www.mailerlite.com\/legal\/privacy-policy\" target=\"_blank\" rel=\"noopener\">MailerLite Privacy Policy<\/a><\/li>\n<\/ul>\n\n<h3>Microsoft Clarity Disclosure<\/h3>\n<p>\n  We use Microsoft Clarity to capture how users interact with our website, including mouse movements, clicks, and scrolling activity.\n  This helps us improve usability and performance. Microsoft may collect or receive personal data for this purpose in accordance\n  with its own privacy terms. For more information, please review\n  <a href=\"https:\/\/learn.microsoft.com\/en-us\/clarity\/setup-and-installation\/privacy-disclosure\" target=\"_blank\" rel=\"noopener\">Microsoft Clarity&#8217;s privacy disclosure<\/a>.\n<\/p>\n\n<h2>13. International Transfers<\/h2>\n<p>\n  Some of our service providers or partners may process personal data outside Portugal or the European Economic Area.\n  Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place,\n  such as contractual protections, Standard Contractual Clauses, or other lawful transfer mechanisms where required.\n<\/p>\n\n<h2>14. Data Retention<\/h2>\n<p>\n  We retain personal data only for as long as necessary for the purposes described in this Privacy Policy,\n  including to satisfy legal, regulatory, contractual, tax, accounting, and reporting requirements.\n<\/p>\n\n<ul>\n  <li><strong>General inquiries and contact data:<\/strong> for as long as reasonably necessary to respond to your inquiry and manage our relationship<\/li>\n  <li><strong>Client and transaction data:<\/strong> for as long as necessary to provide services and comply with legal, tax, accounting, and regulatory obligations<\/li>\n  <li><strong>Buyer and seller compliance records:<\/strong> for the period required by applicable law or regulatory obligations<\/li>\n  <li><strong>Recruitment and agent application data:<\/strong> generally for up to 24 months after the end of the recruitment process, unless a longer period is required or justified by law<\/li>\n  <li><strong>Newsletter and marketing data:<\/strong> until you unsubscribe, withdraw consent, or object, unless retention is otherwise permitted or required by law<\/li>\n  <li><strong>Cookie and analytics data:<\/strong> for as long as necessary for the relevant analytics or marketing purpose, subject to your preferences and applicable law<\/li>\n<\/ul>\n\n<h2>15. Security<\/h2>\n<p>\n  We implement appropriate technical and organizational measures to protect personal data against unauthorized access,\n  loss, misuse, disclosure, or alteration. These measures may include:\n<\/p>\n<ul>\n  <li>Encrypted data transmission where appropriate<\/li>\n  <li>Access controls and authentication measures<\/li>\n  <li>Secure hosting and system monitoring<\/li>\n  <li>Internal controls designed to limit access to personal data<\/li>\n<\/ul>\n\n<p>\n  However, no method of transmission over the Internet or method of electronic storage is completely secure,\n  and we cannot guarantee absolute security.\n<\/p>\n\n<h2>16. Your Privacy Rights<\/h2>\n\n<h3>For EU\/EEA Residents (GDPR)<\/h3>\n<p>You may have the right to:<\/p>\n<ul>\n  <li>Access your personal data<\/li>\n  <li>Request correction of inaccurate or incomplete data<\/li>\n  <li>Request deletion of your personal data<\/li>\n  <li>Request restriction of processing<\/li>\n  <li>Object to processing in certain circumstances<\/li>\n  <li>Request data portability<\/li>\n  <li>Withdraw consent at any time where processing is based on consent<\/li>\n  <li>Lodge a complaint with a competent supervisory authority<\/li>\n<\/ul>\n\n<h3>For California Residents (CCPA)<\/h3>\n<p>Where applicable, you may have the right to:<\/p>\n<ul>\n  <li>Know what personal information we collect and how we use it<\/li>\n  <li>Request deletion of your personal information<\/li>\n  <li>Request correction of inaccurate personal information<\/li>\n  <li>Opt out of the sale or sharing of personal information, where applicable<\/li>\n  <li>Not be discriminated against for exercising your privacy rights<\/li>\n<\/ul>\n\n<p>\n  We do not sell your personal data.\n<\/p>\n\n<h2>17. Data Deletion Requests<\/h2>\n<p>\n  All users, regardless of location, may request deletion of their personal data, subject to applicable law.\n<\/p>\n\n<p>To request deletion of your data, please follow these steps:<\/p>\n<ol>\n  <li>Email <a href=\"mailto:info@qms.pt\">info@qms.pt<\/a> with the subject line <strong>Data Deletion Request<\/strong>, or call <strong>+351 3088 02269<\/strong>.<\/li>\n  <li>Include your full name, contact details, and enough information for us to identify your records.<\/li>\n  <li>We may ask you for additional information to verify your identity before processing your request.<\/li>\n  <li>Once verified, we will review your request and delete your personal data unless we are required or permitted to retain certain information for legal, regulatory, contractual, tax, accounting, fraud prevention, or compliance reasons.<\/li>\n  <li>We will confirm the outcome of your request within the timeframe required by applicable law.<\/li>\n<\/ol>\n\n<p>\n  This includes, where applicable, data held in our client records, recruitment files, newsletter systems, and marketing databases,\n  subject to any legal basis requiring continued retention.\n<\/p>\n\n<p>\n  If you unsubscribe from our newsletter, we will stop sending you marketing emails. We may still retain limited information\n  necessary to record your unsubscribe request and ensure compliance with your preferences.\n<\/p>\n\n<p>\n  If you are unable to access your account or no longer use our services, you may still contact us directly using the details in this Privacy Policy.\n<\/p>\n\n<h2>18. Third-Party Links<\/h2>\n<p>\n  Our website may contain links to third-party websites or services. We are not responsible for the privacy practices,\n  content, or security of those third parties. We encourage you to read their privacy policies before providing personal data.\n<\/p>\n\n<h2>19. reCAPTCHA<\/h2>\n<p>\n  This site may be protected by reCAPTCHA and the\n  <a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener\">Google Privacy Policy<\/a>\n  and\n  <a href=\"https:\/\/policies.google.com\/terms\" target=\"_blank\" rel=\"noopener\">Terms of Service<\/a>\n  apply.\n<\/p>\n\n<h2>20. Changes to This Policy<\/h2>\n<p>\n  We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the latest version\n  will always be identified by the Effective Date shown at the top.\n<\/p>\n\n<h2>21. Contact Us<\/h2>\n<p>\n  If you have any privacy-related questions, requests, complaints, or wish to exercise your rights, please contact us:\n<\/p>\n\n<p>\n  <strong>QMS Lda trading as QMS Real Estate<\/strong><br>\n  Rua Serpa Pinto 68B, 8100-714, Loul\u00e9, Portugal<br>\n  <strong>Email:<\/strong> <a href=\"mailto:info@qms.pt\">info@qms.pt<\/a><br>\n  <strong>Phone:<\/strong> +351 3088 02269\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 03\/10\/2026 At QMS Real Estate (QMS Lda), we are committed&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>QMS - 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